General
Who is Sustainability Providers?
Sustainability Providers is a RESNET-accredited HERS Rating Provider and approved HERSH2O Provider dedicated to supporting Home Energy Raters, Rating Field Inspectors, and building performance professionals with independent, third-party provider and QA services.
What makes Sustainability Providers different from other Providers?
We combine deep technical expertise with responsive, personalized support. Our focus is on helping you run a successful, compliant, and efficient rating business—not just processing files. We emphasize:
- Clear guidance instead of generic answers
- Practical tools and templates
- Consistent, fair QA that helps you improve rather than slow you down
How do you work with clients?
Our tagline—Responsible Solutions. Resilient Futures. Enduring Value.—captures our approach:
- Responsible Solutions: Technically accurate, code- and standard-aligned support
- Resilient Futures: Helping you adapt to evolving programs, codes, and market demands
- Enduring Value: Building systems, processes, and relationships that strengthen your business over the long term
What services do you provide?
We support clients with:
- RESNET HERS Rating Provider services
- HERSH2O and WaterSense Homes v2.0 support and QA
- EPA WaterSense® New Homes, EPA Indoor airPLUS®, and FL WaterStar program support
- QA Contractor services for Direct Rating Providers (file and field QA)
- Training, technical guidance, and program onboarding
Where do you operate?
We serve clients in all of Florida, supporting rating businesses and acting as a QA Contractor for Direct Rating Providers.
Who do you work with?
We primarily support:
- RESNET-certified Home Energy Raters
- Rating Field Inspectors (RFIs)
- Builders and developers
- Direct Rating Providers needing QA Contractor services
- Programs and organizations seeking independent QA and verification support
How do you support Raters and Rating Field Inspectors day to day?
We offer:
- Responsive email and phone support for technical and program questions
- Clear documentation and checklists to streamline your work
- Feedback from QA that is educational, not punitive
- Guidance on complex projects, edge cases, and multi-program compliance
How do you help grow my rating or performance business?
We focus on:
- Smoother onboarding to new programs (HERSH2O, WaterSense, Indoor airPLUS, etc.)
- Reducing rework and delays through clear expectations and consistent QA
- Sharing best practices and practical resources you can apply immediately
- Offering training and refreshers that keep you and your team sharp
HERS, HERSH2O & WaterSense
Are you a HERSH2O Provider?
Yes. Sustainability Providers is an approved HERSH2O Provider and can serve as your HERSH2O QA Provider, support your training and probationary ratings, and assist with WaterSense Homes v2.0 certification.
How can you help with HERSH2O and WaterSense certification?
We can:
- Act as your HERSH2O QA Provider
- Guide you through RESNET’s required online trainings
- Review and provide feedback on your probationary ratings
- Assist with HERSH2O / WaterSense documentation and submissions
- Help ensure homes meet WaterSense v2.0 requirements and HERSH2O score targets
How do I get the HERSH2O Excel workbook?
If you’re a HERSH2O Rater and need the HERSH2O Excel workbook, email info@susproviders.com and we will provide you with a copy and usage guidance.
Programs & Credentials
What programs are you involved in?
Sustainability Providers is:
- A RESNET-accredited HERS Rating Provider
- An approved HERSH2O Provider
- A FL WaterStar Provider
- An EPA WaterSense® New Homes Provider
- An EPA Indoor airPLUS® Verification Organization
Can you help me add new programs to my business (e.g., WaterSense, Indoor airPLUS)?
Yes. We help you:
- Understand program requirements
- Set up internal processes and checklists
- Train staff on verification and documentation
- Integrate new programs into your existing rating workflow
QA Contractor Services
Do you offer QA Contractor services to Direct Rating Providers?
Yes. We provide file and field QA services to Direct Rating Providers.
Why would a Direct Rating Provider use Sustainability Providers for QA?
Direct Rating Providers work with us for:
- Accessible and scalable QA capacity
- Consistent, standards-based QA processes
- Experience across HERS, HERSH2O, WaterSense, Indoor airPLUS, and FL WaterStar
- Competitive, transparent pricing
- A collaborative approach that supports their internal teams and Raters
How do you approach quality assurance?
Our QA is:
- Standards-based and consistent
- Transparent, with clear explanations and expectations
- Educational—aimed at improving quality and reducing future issues
- Efficient, to minimize turnaround time and disruption
Philosophy & Getting Started
What kind of legacy is Sustainability Providers aiming to create?
We aim to leave a legacy of:
- Better buildings with higher performance and lower resource use
- Stronger professionals and firms who are confident and well-supported
- More resilient, efficient communities that benefit from high-quality verification
How do I get started with Sustainability Providers?
Contact us to discuss your needs—whether you’re:
- A Rater or Rating Field Inspector seeking a Provider
- A HERSH2O Rater needing QA, tools, or guidance
- A Direct Rating Provider looking for a QA Contractor partner