Complaint Resolution Process

If you are a consumer or a client of one of our Raters and need to file a complaint about their performance, you must contact us first, per RESNET guidelines before submitting a formal complaint to RESNET. It is RESNET policy to allow us the opportunity to review the situation and work toward a prompt resolution.

Contact us

If the alleged violation is against the provider, a complaint may be filed directly to RESNET by completing the RESNET’s Ethics Complaint Form, available through RESNET’s official website: RESNET Ethics Complaint Form.